Returns Policy

1. Returns & Cancellations

1.1   Nothing within this Section affects a Consumer’s statutory cancellation rights under applicable consumer legislation.

1.2   The Customer may return standard stocked Goods within fourteen (14) days of delivery, provided that:

1.2.1         the Goods are unused, undamaged and in a fully resalable condition.

1.2.2         the Goods are returned in their original packaging wherever reasonably possible.

1.2.3         the Customer has notified the Company of their intention to return the Goods within fourteen (14) days of delivery.

1.3   Accepted returns of standard stocked Goods shall be subject to:

1.3.1         a restocking charge of fifteen percent (15%) of the purchase price.

1.3.2         the Customer arranging and paying for the return carriage unless otherwise agreed.

1.3.3         deduction of any original delivery costs realised by UK Shelving where applicable (not just the delivery charge paid by the customer upon placing an order).

1.4   Bespoke, made-to-order or specially manufactured Goods are non-returnable unless they are faulty or not supplied in accordance with the Contract.

1.5   Where the Customer refuses delivery without reasonable cause, the Company reserves the right to recover any costs incurred, including carriage, return transport, storage and administration costs.

1.6   The Customer may cancel an Order before dispatch by contacting the Company.

1.7   Where manufacture, procurement or processing of the Goods has commenced, the Company reserves the right to deduct any reasonable costs incurred prior to cancellation.

1.8   Nothing within this Section affects any statutory rights available to Consumers.

UK Shelving Ltd Returns Department
Walkers House
Thames View Business Park
Fenttiman Road
Canvey Island
Essex
SS8 0EQ